What is our school handle?
You will have been emailed this at the start of the year. If you cannot find it, please contact the school office (we can’t share it here for privacy reasons)
I’ve joined the school, but can’t see my child’s class?
Parent Hub connects you to your child’s class via your mobile phone number. Please make sure you have entered this correctly. If you’re still having trouble, it may be we have the wrong mobile phone number on file for you.
I have children at another school using Parent Hub already, can I use the same account?
Yes, you can connect more than one school using the Parent Hub app. Just choose ‘Join a school’ from the Parent Hub app menu.
How do I translate Parent Hub messages into my home language?
The Parent Hub app supports over 100 different languages, and you can translate all the messages we send you into your home language. Just click the translate button, which appears underneath each message.
More info on translate here – https://support.parenthub.co.uk/hc/en-us/ articles/6172951020689How-to-translate-messages-in-the-Parent-Hub-app
Can I report my child as absent through Parent Hub?
Yes, you can report your child’s absence, and the reason for absence, on Parent Hub. Select your child, and click on Absence.
Can I view my child’s attendance through Parent Hub?
Yes, you can view your child’s attendance through Parent Hub. Select your child and click on Attendance.
Do I need to start making payments through Parent Hub?
We currently have no plans to move our payments systems over to Parent Hub. Please continue to make your payments through SCOPay as before.
This may change at a later date, but if it does, we will be in touch well in advance.